A little help, whenever you need it.
Find setup instructions, troubleshoot your widgets, or contact Developer Ravi about BubbleChatly.
Contact Developer Ravi
For app support, bug reports, accessibility issues, or privacy requests, email support@developerravi.com.
Email support ↗What to include
Share your store’s .myshopify.com domain, theme name, the placement affected, and steps to reproduce the issue. A screenshot can help. Never send passwords, access tokens, API secrets, or customer information.
Common questions
Why isn’t my widget visible?
Enable Show widgets, enable the individual link, enter a full HTTPS URL or mailto: address, then save settings. Enable the app embed or add an app block in the correct theme and save the theme editor. Refresh the storefront and check mobile visibility settings.
Why won’t a placement button work with my theme?
Theme support varies. Floating bubbles use App embeds. The product bar needs a section that accepts app blocks; the banner needs a compatible footer group or Apps section. Use the theme editor’s Add block or Add section → Apps controls when a deep link cannot target your theme.
Do I need to connect my social accounts?
No. BubbleChatly displays links you supply. It cannot read messages, access your account, verify a profile, or provide a chat inbox. WhatsApp links open WhatsApp.
How do I remove BubbleChatly?
Disable the app embed and remove the app blocks in your theme editor, or uninstall BubbleChatly from Shopify Settings → Apps. No manual theme code removal is required for the app extension.
Need the full walkthrough?
Follow the setup guide for all three placements. Read our privacy policy for information about data handling.